Privacy policy

Last updated: October 27, 2026

This policy explains what personal data My Festive Home collects when you use our website and service, why we use it, who processes it for us and what your rights are. If you have any questions, email us at support@myfestivehome.com.

What we collect

Your photos and wishes: the photo of your space you upload and the instructions and style you choose.
Your account: when you sign in with Google, we receive your account ID, name and email address.
Your designs: the decorated pictures we create, the products found for them, your credit balance and which product links you click.
Payments: a record of what you bought and when. Payments are handled by our payment processor (Stripe); we never see or store your card number.
Messages: feedback, ratings and questions you send us, with the name and email address you choose to add.
Launch notices: your email address if you ask us to tell you when a new feature launches.
Technical data: standard server logs (such as IP address, browser type and the time of a request), kept for security and to fix problems.

Please don't upload photos that show people, documents or anything else you don't want us to process.

How we use it

To provide the service you ask for: analysing your photo, finding matching products, creating your design and showing it to you. (Legal basis: performance of our contract with you.)
To save your designs to your account: only after you agree to it when you first sign in. (Legal basis: your consent, which you can withdraw at any time.)
To handle payments and credits and to keep the records that tax and accounting law requires. (Legal basis: contract and legal obligation.)
To answer your messages and send a launch notice you asked for. (Legal basis: your request and consent.)
To keep the service secure, prevent abuse and fix errors. (Legal basis: our legitimate interest in running a safe and working service.)

We don't sell your personal data, we don't share it for advertising, and we don't send you marketing emails you didn't ask for.

Who processes your data

We use trusted third-party service providers that process data only on our behalf and under contract:

AI service providers that analyse your photo, search for matching products and create the decorated picture. Under our agreements with them, they may not use your photos to train their own AI models.
Cloud hosting, storage and database providers that run the website and keep your files and account data.
Sign-in provider (Google sign-in) that confirms who you are.
Payment processor (Stripe) that handles your payment.

When you follow a product link, you leave our website and the store's own privacy policy applies. Email us if you'd like the names of our current service providers.

International transfers

Some of our service providers process data outside your country, including in the United States. Where data from the European Economic Area or the United Kingdom is transferred, we rely on the safeguards the law provides, such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework.

How long we keep it

Working copies of your photo and design files: deleted automatically after 30 days.
Saved designs and your account: until you delete them or ask us to.
Payment records: as long as tax and accounting law requires.
Messages: as long as needed to answer them and improve the service, or until you ask us to delete them.
Launch notice emails: until we send the notice or you ask us to remove your address.
Server logs: for a limited period, then deleted.

Cookies and browser storage

We don't use advertising or tracking cookies. Your browser's local storage keeps a session token so you can see your design before signing in, and small preferences such as whether the sidebar is open. The sign-in provider keeps you signed in the same way. You can clear this at any time in your browser settings.

Your rights

Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to you in a portable format. Where we rely on your consent, you can withdraw it at any time. Residents of California and other US states with privacy laws have the right to know what we collect, to have it deleted or corrected, and not to be discriminated against for using these rights. We don't sell or share personal data as those laws define it.

To use any of these rights, email support@myfestivehome.com from the address you signed in with. We answer within one month. If you are in the EU or UK, you can also complain to your local data protection authority.

Children

Our service is not intended for children under 16, and we don't knowingly collect their data.

Changes to this policy

If we change this policy, we will update the date at the top. For important changes, we will tell you on the website or by email before they take effect.

Contact

Questions about privacy or your data: support@myfestivehome.com